Account & Billing
Restore a purchase
If you've reinstalled Sense or switched to a new device and Premium isn't showing, restore it rather than buying again - your subscription travels with your store account.
- In Settings, tap the Upgrade to Premium banner to open the subscription screen.
- Tap Restore purchases.
- Make sure you're signed in to the same App Store or Google account you originally subscribed with.
The most common reason a restore comes up empty is being signed into a different store account than the one that bought Premium - check that first.
On the web there's nothing to restore
Web (and cross-platform) Premium follows your Sense account, not a store receipt - just sign in at app.getsense.ai and it's already there. "Restore" only applies to App Store and Google Play purchases on a new device.
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